Scheduling Flexibility in the Service Sector

A Postal Study

by Bharat K. Kaku, Charles Arthur Weber, David L. Snyder, Jerald Greenberg, John Richard Current, Manoj Kumar Malhotra, David Mayers, Don E. Eskew, Jonathan M. Karpoff, Lee J. Krajewski, W. C. Benton, Larry P. Ritzman, Larry Y. Dann, Sue Perrott Siferd, Tim Baker, Barry E. King, David A. Schilling, Ralph August Walkling, Ronald W. Masulis · 1987

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