ISBN: 031035210X 9780310352105

Category: Self-Help / Personal Growth / Success

Page count: 224

<p>Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.</p><p>For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.</p><p>With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:</p><ul><li>Why leading well is an acquired skill</li><li>Serving your customers</li><li>Engaging your employees</li><li>Creating a culture of customer service</li><li>Why vision statements make a difference</li><li>What it really means to practice servant leadership</li></ul><p>Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now.</p><p>Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.</p>