Using an understandable, reader-friendly writing style to provide comprehensive coverage, this book focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality. Chapter topics cover managing supply and demand, improving employee performance, increasing income, revenue and cost management, improving productivity, managing customer service, and managing quality. For individuals interested in the field of hotel management, and for hotel managers who aspire to become General Managers.

Setting out to explore the remote Outlands of Crutonia are the brave and multifarious crew of the H.M.S. Gwaniimander, under the command of Captain Quenterindy Quirk—a leader whose confidence exceeds his competence by several lengths of his own bushy tail. Quirk’s voyage of discovery is quickly plunged into disaster and mystery, as the expedition encounters carnivorous giants, an unstable sorceress, and a valley of indestructible creatures. With the crew decimated, the ship destroyed, and a malign force plotting worse fortune, can Quirk and his compatriots hold together their royal mission? Vividly illustrated and starring a cunningly designed cast of characters, Robert Christie and Deborah Lang's Into the Outlands is a tale of adventure in a fully-imagined fantasy world ripe for exploration. This first graphic novel of Quirk’s Quest includes an illustrated roster of the important characters, a guide to the intrepid Sxervian Frog Brigade, and mission map of the Outlands.

Marooned in unknown and exceedingly hostile territory, Captain Quenterindy Quirk and his furry entourage continue their royal quest to explore the uncharted lands of Crutonia. And now they've made a most remarkable discovery: A mysterious and highly advanced civilization lies beneath the surface of the island. But the rulers of this new world have little patience for inept explorers or their royal quests. Vividly illustrated and starring a cunningly designed cast of characters, Quirk's Quest is a tale of adventure in a fully imagined world ripe for exploration. Included in this volume is an illustrated roster of the important characters and a map of the world of Crutonia.

This book provides an up-to-date insight into the chemistry behind the colour of the dyes and pigments that make our world so colourful. The impressive breadth of coverage starts with a dip into the history of colour science. Colour Chemistry then goes on to look at the structure and synthesis of the various dyes and pigments, along with their applications in the traditional areas of textiles, coatings and plastics, and also the ever-expanding range of "high-tech" applications. Also discussed are some of the environmental issues associated with the manufacture and use of colour. The broad and balanced coverage presented in this book makes it ideal for students and graduates. In addition, many specialists in industry or academia will also benefit from the overview of the subject that is provided.