ISBN: 0593511697 9780593511695

Category: Psychology / Interpersonal Relations

Page count: 400

<b>The 10th-anniversary edition of the <i>New York Times</i> business bestseller-now updated with "Answers to Ten Questions People Ask" </b> <br><br> We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you <i>Getting to Yes, Difficult Conversations</i> provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:<br><br><b>· </b>Decipher the underlying structure of every difficult conversation<br><b>· </b>Start a conversation without defensiveness<br><b>·</b> Listen for the meaning of what is not said<br><b>· </b>Stay balanced in the face of attacks and accusations<br><b>· </b>Move from emotion to productive problem solving