ISBN: 1632659069 9781632659064

Category: Business & Economics / Conflict Resolution & Mediation

Page count: 194

<b>A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees.</b> <br> Ouch! Did I really say that? What was I thinking? It's uncomfortable to go into a tenuous situation blind and fumbling for words. That's why people run from conflict. <br> Rather than avoid these situations, <i>The Conflict Resolution Phrase Book</i> can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that's what this book will do. Using it you'll learn: <ul> <li>Positive things to say when initiating or responding to difficult conversations and situations</li> <li>How to find and craft language to start a sensitive conversation</li> <li>The right words to positively influence the situation</li> </ul> <br> The more you practice, the better you'll become. Having this book at your fingertips will give you the confidence that the words will come out right. <i>The Conflict Resolution Phrase Book</i> is a natural complement to the author's previous book, <i>The Essential Workplace Conflict Handbook.</i> <br> "Barbara and Cornelia take the fear out of managing conflict and difficult conversations." —Adam Bowman, MA. PHR <br> "A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional." —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC