This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home. Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances. After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life. Step-by-step, Voss show you how to: Establish Rapport Create Trust with Tactical Empathy Gain the Permission to Persuade Shape What Is Fair Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

As a Forbes Top 50 recognized leader and top 1% podcast host of the popular The Chris Voss Show Podcast, Chris Voss shares in this book a wealth of insightful stories, lessons, and experiences in leadership and character. With over 35 years of experience building successful multi-million dollar companies with very little capital, he reveals the strategies that he used to achieve business success, innovate new ideas, and overcome adversity. Through amazing stories of acquiring struggling companies and turning them around, as well as tales of innovation and resilience, Chris shares the vision, lessons, and hard work that have enabled him to build an audience of over 24 million views for his podcast and win multiple awards. In this new digital age, Chris also shares how he reinvented himself after the 2008 recession and provides you with the tools he used to build success in his life and business. This book will inspire, motivate, and guide you towards your own successful path, helping you become the best leader and person you can be. Don't miss out on this opportunity to learn from a seasoned expert and change your life. Get your copy today! Buy the book. CHANGE your life. Subscribe and REFER his podcast to your friends! Learn from all our great guests: CEO's, BILLIONAIRES, US Ambassadors, White House Presidential Advisors, Astronauts, TV & Print Pulitzer Prize Journalists, all the hottest new Authors Books on the 13-year-old - The Chris Voss Show Podcast at ChrisVoss.show

You got into real estate because you wanted flexibility, freedom, and a big upside. Instead, you're working 24/7, freedom is the last thing you feel, and every dollar is a struggle. The kicker: you rarely (if ever) charge your full fee. Most days, you feel like a pushy salesperson who has to give discounts to get business. Not anymore. The Full Fee Agent is a proven blueprint for getting more business and, more importantly, doing business in a better way. Every deal comes easier, with less stress and more profit. The tough conversations that used to haunt you become effortless. Your pipeline fills with repeat and referral clients-and you feel more authentic and balanced than ever before. It's all thanks to one crucial skill, and this is the one book you need to master it. Stop giving away your value. Join the growing ranks of full-fee agents who are charging their worth and reclaiming their lives.

As a Forbes Top 50 recognized leader and top 1% podcast host of the popular The Chris Voss Show Podcast, Chris Voss shares in this book a wealth of insightful stories, lessons, and experiences in leadership and character. With over 35 years of experience building successful multi-million dollar companies with very little capital, he reveals the strategies that he used to achieve business success, innovate new ideas, and overcome adversity. Through amazing stories of acquiring struggling companies and turning them around, as well as tales of innovation and resilience, Chris shares the vision, lessons, and hard work that have enabled him to build an audience of over 24 million views for his podcast and win multiple awards. In this new digital age, Chris also shares how he reinvented himself after the 2008 recession and provides you with the tools he used to build success in his life and business. This book will inspire, motivate, and guide you towards your own successful path, helping you become the best leader and person you can be. Don't miss out on this opportunity to learn from a seasoned expert and change your life. Get your copy today! Buy the book. CHANGE your life. Subscribe and REFER his podcast to your friends! Learn from all our great guests: CEO's, BILLIONAIRES, US Ambassadors, White House Presidential Advisors, Astronauts, TV & Print Pulitzer Prize Journalists, all the hottest new Authors Books on the 13-year-old - The Chris Voss Show Podcast at ChrisVoss.show

In the business times of yesteryear, many did not believe that empathy and understanding mixed well with sound business decisions. However, with the more recent breed of entrepreneurs, many have increasingly recognized that successful and long-lasting relationships depend on using both empathy and understanding to build a solid foundation. The master of negotiation and Celebrity Expert(R) in this book, Chris Voss, reminds us that entrepreneurs want lasting relationships that build trust and clientele. He questions if anyone associates empathy with enterprise and entrepreneurism, and states that the qualities of trust and lasting relationships come out of understanding and respect for each other. In short, as stated by Brené Brown, "Empathy fuels connection." To learn more about negotiation and how the Celebrity Experts(R) herein have improved their negotiating skills, it would be beneficial to read about their accomplishments. They have honed their skills and can be great mentors. They will tell you what worked for them and what did not - saving you time, energy and cost of 'reinventing the wheel' - the path to success - in negotiating.

JIT - a management approach to ensure that the right quantities of raw materials/products are purchased and made at the right time and quality, and that there is no waste. JIT is a management philosophy that was originally imported and adopted piecemeal from the Japanese. More recently, companies have taken an integrated approach to JIT techniques, and it is this 'complete' philosophy that is now meeting with considerable success. This text starts by looking at a definition of JIT as well as early misconceptions but concentrates in the main on JIT implementations in Japan, the USA and the UK. The authors have put considerable emphasis on case study material giving the reader the advantage of learning from manufacturers who have already successfully adopted it, examining the advantages and disadvantages it offers. The book also includes a section on how to implement a JIT programme illustrated at each stage with mini case-study examples.

MAIS DE 700 MIL LIVROS VENDIDOS NO MUNDO. Um ex-agente do FBI revela as técnicas da agência para convencer as pessoas "Um livro cheio de conselhos práticos não apenas para as grandes negociações, mas também para os conflitos diários em casa e no trabalho." – Adam Grant Esse livro leva você para o mundo das negociações de alto risco e para dentro da mente de Chris Voss, que, em sua carreira no FBI, se tornou o principal negociador internacional em situações de sequestro. Um dos mais bem-sucedidos guias de negociação dos últimos tempos, ele ensina nove princípios contraintuitivos para se tornar mais persuasivo na vida pessoal e profissional. Tudo isso combinado a histórias reais e emocionantes da atuação de Voss no FBI. A vida é uma sucessão de negociações para as quais você deve estar preparado: comprar um carro, pedir um aumento, renegociar o aluguel, tomar decisões em família. Negocie como se sua vida dependesse disso levará sua inteligência emocional e sua intuição a um novo patamar, lhe dando uma vantagem competitiva em qualquer discussão.

El prestigioso ex negociador internacional del FBI Chris Voss, especializado en secuestros con rehenes, nos enseña un método de negociación rompedor: tácticas para negociaciones duras que son aplicables en múltiples aspectos de nuestras vidas. Rompe la barrera del no es un manual de negociación imprescindible desarrollado y perfeccionado a lo largo de la extraordinaria carrera de Chris Voss como negociador en secuestros con rehenes y como reconocido profesor en las escuelas de negocio más prestigiosas del mundo. Voss ha puesto a prueba estas técnicas en todo tipo de situaciones y ha comprobado su efectividad, tanto en los inicios de su carrera cuando patrullaba las peligrosas calles de Kansas City como en los cursos que imparte en las mejores universidades. Entre las muchas y distintas personas que han aplicado sus enseñanzas, se encuentran desde clientes que han visto aumentar significativamente los beneficios de sus empresas hasta estudiantes de programas de MBA que han conseguido empleos mejores o incluso padres que tienen que vérselas con sus hijos. Rompe la barrera del no relata los entresijos de situaciones verdaderamente dramáticas y revela las mejores y más eficaces estrategias de negociación. Voss, uno de los mejores negociadores del mundo, nos enseña a emplear estas técnicas en cualquier aspecto de nuestra vida. Reseñas: «Este libro destaca la importancia de la inteligencia emocional sin sacrificar la necesidad de conseguir acuerdos. Escrito por un negociador de rehenes, alguien que no se podía permitir una respuesta negativa, este libro resulta una lectura fascinante y muy práctica. En él encontraremos las técnicas necesarias para alcanzar el acuerdo deseado.» Daniel H. Pink, autor del bestseller Vender es humano «Pocas personas gozan de la experiencia de Chris Voss, ex negociador del FBI en situaciones de secuestros con rehenes. Sus técnicas funcionan, tanto para los negocios como para la vida.» Joe Navarro, agente especial (retirado) del FBI y autor del bestseller internacional El cuerpo habla «Los negocios, y prácticamente todo en la vida, dependen de cómo encaramos determinadas conversaciones cruciales, y estas herramientas nos proporcionan la ventaja que necesitamos... Es una lectura obligatoria para mis empleados, porque yo utilizo las lecciones de este libro cada día, y me gustaría que ellos también lo hicieran.» Jason MacCarthy, CEO de Goruck

Un guide aussi original que spectaculaire pour tirer, enfin, le meilleur de nos vies professionnelle et personnelle ! Même si, contrairement à Chris Voss, célèbre négociateur pour le FBI, nous sommes rarement amenés à tenir tête à un forcené reclus dans une banque, notre vie quotidienne s'apparente à une succession de négociations dont nous ne sortons pas toujours vainqueurs : cette promotion dont on rêve, sans cesse repoussée ; ce prêt bancaire qu'on hésite à demander ; les exigences d'un enfant auxquelles on finit par céder... Et si on cessait de toujours couper la poire en deux ? De ses expériences au sein du FBI, Chris Voss a puisé une série de principes, de tactiques et de stratégies émotionnelles et communicationnelles capables de désarmer l'interlocuteur le plus récalcitrant ou le plus retors, dans toutes les formes de négociation potentielles.