Exceeding Expectations: Mastering Customer Experience in the Modern Marketplace is a comprehensive guide for understanding and elevating Customer Experience (CX). This book explores the essential components of CX, from its evolution and the importance of customer psychology to designing seamless digital and omnichannel strategies. It delves into advanced metrics, data analytics, and the role of technology in transforming CX. With real-world case studies, the book offers actionable insights on how businesses can harness CX to drive loyalty, satisfaction, and long-term success. It’s a valuable resource for professionals looking to exceed customer expectations in today’s competitive market.

Plain talk guide for soon-to-be foodservice entrepreneurs and anyone interested in the everyday realities and behind the scenes world of an owner.

The Policing of Belfast, 1870-1914 examines the Royal Irish Constabulary (RIC) in late Victorian Belfast in order to see how a semi-military, largely rural constabulary adapted to the problems that a city posed. Mark Radford explores whether the RIC, as the most public face of British government, was successful in controlling a recalcitrant Irish urban populace. This examination of the contrast in styles between urban and rural policing and semi-rural and civil constabulary offers an important insight into the social, political and military history of Ireland at the turn of the twentieth century. The book concludes by showing how governmental neglect of the force and its failure to comprehensively address the issues of pay and conditions of service ultimately led to crisis in the RIC.

'Game of Justice' is a futuristic thriller from Mark Radford.

Mike Harley returned home to a message and a problem. Two men were stalking him and as he escaped capture, he witnessed a murder committed by them. Events leads him into the path of a crime lord, a corrupt detective and the mysterious Midnight, who had a hidden past. Survival became the name of the game in a trail of deceit.

Three suicides after each committed a murder led to an investigation that linked them to a mysterious musical box and an awakening of old hostilities. As the truth gets uncovered behind Farrow's legacy, survival becomes the key in a battle of life or death for redemption.

The most barbarous of towns -- Black enamelled peelers -- Tripping up a policeman -- A peculiar disorder -- Closely akin to actual warfare -- First stand of the R.I.C. -- The dark eleventh hour -- Conclusion -- Appendix One: "The Belfast special bobbies and King Mob" -- Appendix Two: "Battle of the Brickfields" -- Appendix Three: Judicial statistics table, population of Belfast and the strength of the Belfast R.I.C -- Appendix Four: Ode to the Belfast burglar -- Appendix Five: "Ode to the man of the week--the chief".