benefits. Specific JCAHO standards have effects on organizational performance. This raises a question for future research: how can JCAHO accreditation and conformity to its standards be selectively fine-tuned and managed in order to maximize efficiency and effectiveness for health service delivery organizations?

LOVE & OTHER STORIES WILLIAM CASS Deeply in love, the young narrator in the title story of William Cass's third short story collection, dismisses the idea that most of his life lies before him "unwritten, unscripted, full of as much promise as I choose to elicit." But most of the characters in Cass's engaging collection do have a poignant sense of time and the life-changing promise of small unscripted gestures. Set mainly along the Pacific Coast from California to Alaska, the range of characters and the challenges they face are wide: grandparents and teachers, concerned neighbors, waitresses, passengers on buses, a strip club bouncer helping a single mother, families coping with complex responses to addiction, men and women facing broken marriages or the lasting consequence of youthful harms. These thoughtful stories show us how unexpected connections and small gestures can free us to rewrite our lives in more promising ways.

The characters in William Cass's moving first collection of stories are loving people, emotionally observant and internally responsive to the world around them. Even when isolated, Cass's men and women know the value of connection and hope.

We live in a world with constant distractions. There's always something on the news to bring you down and life's events are unfolding at rapidly increasing and unsustainable paces. Still, there's inspiration to be found. Stories of Inspiration brings together the work of 12 authors working to find the good in all situations. Their stories represent all our struggles. Authors: Sandra Srivastava, William Cass, Emily Xi, JP Roarke, Dean Jarvis, Jeremy Nicklow, Ryan Coull, William Zettler, Mimi Strom, George Pallas, Kristen Amato, Laney T. Travis, Bob Rich