This book provides valuable advice for sound conflict diagnosis and a professional mediation proposal, along with many practical hints and tips based on years of experience and research. Mediation in the right situations can resolve conflicts effectively. The facilitating role played by referrers is crucial. The art of referral deserves to be on the skills palette of professionals who deal with other people's conflicts in their everyday work, whether they are managers, lawyers, judges, or HR staff. They should all be able to identify opportunities for an effective mediation proposal. Research has shown that a decision to proceed to mediation is best taken in consultation with the parties to the conflict. The consultation should be preceded by a thorough diagnosis of the conflict, an investigation of the parties' interests in finding a solution by mutual agreement, and a review of the available options.

Deel 3 van de Mediationreeks is bestemd voor al degenen die willen weten wanneer zij naar mediation kunnen doorverwijzen. Deze tweede druk is mede gebaseerd op praktijkervaringen binnen de rechterlijke macht en geactualiseerd op grond van input uit expertmeetings gehouden door het voormalig Landelijk Bureau Mediation naast Rechtspraak. Bron: Flaptekst, uitgeversinformatie.

The Guide for Regulating Dispute Resolution (GRDR) recommends transnational structures and principles for the regulation of dispute resolution in civil and commercial matters. It covers dispute resolution mechanisms in all their varieties, including negotiation, mediation, conciliation, expert opinion, mini-trial, ombudsman procedure, arbitration and court adjudication. The regulatory principles contained in this Guide are based on a functional taxonomy of dispute resolution mechanisms, an open normative framework and a modular structure of regulatory topics. In its development theory, empirical research and regulatory models from 12 jurisdictions in Europe and the wider world have been taken into account. The Guide for Regulating Dispute Resolution is formulated and commented upon in a concise manner to assist legislators, policy-makers, professional associations, practitioners and academics in thinking about which solutions best suit local and regional circumstances. The recommendations are a first attempt to provide guidelines for a value-based and coherent regulation of dispute resolution. Since this is a Herculean task, the principles suggested are only a first starting point to inspire further development. Acknowledgement: This is chapter 2 from the book Regulating Dispute Resolution (Oxford, Hart Publishing, 2013), ISBN: 9781849462587). This contribution is published in this Research Paper Series with the generous and exceptional permission of the rights owner, Hart Publishing.